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Top 10 Ways to
Build Profit (and Value) in Your Business When Raising
Prices Isn’t An Option
By Lauren Owen,
MBA |
continued from Newsletter...
If you plan to sell your business to a third party, the
majority of its appraised value will be based on its ability
to generate profits and cash flow. Higher profits and cash
flow generally equal higher value.
If you are going to sell or gift part of your business to
family members, you might be thinking about seeking a lower
appraised value to minimize your tax impact. But keep in
mind that the company’s future survivability will ultimately
depend on its profitability. Assuming that you are not one
of the fortunate people whose retirement funds are securely
in place, a large part of your estate is tied up in your
business. You’ll likely be serving as “the bank” for at
least part of the deal. The better the profits, the better
your chances are of getting paid off and reaching your
retirement goals.
While there are a lot of factors that affect profitability,
we’re going to focus on gross profit--that is, what’s left
after you subtract from your sales the costs of selling your
product (called cost of goods sold) or delivering your
service (cost of sales). While it is critical to keep an eye
on all costs, in almost every business model the largest
percentage of costs are tied up the company’s costs of goods
sold. Because of this, even small changes in margin can have
huge impacts.
Let’s say your sales are $1,000,000 million and your gross
profit is $340,000. Stated as a percentage, you have a gross
margin of 34%, which means that after you’ve paid for the
goods that you sold, 34 cents out of every dollar you make
in sales is “left over” to cover all of your other operating
expenses. However, your industry peers’ gross margin is 35%.
That 1% difference might not seem like a lot, until you
realize that if you had achieved that same 35% margin in
your company, your gross profit would have been $350,000.
That’s $10,000 more that could have gone straight to your
bottom line, assuming none of your other operating costs
change.
Here’s my top 10 list for increasing profit and company
value when there’s downward pressure on prices.
1. Set A Gross Profit Goal. Measure It Properly. Watch It
Like Crazy.
Start by ensuring that your accounting system is
categorizing the right costs in this area. You’ll need the
ability to compare your company to others in your industry,
and to do so, you’ve got to compare apples to apples. Be
sure your cost of goods categories match your industry
peers'. Industry benchmark studies, sometimes available from
your trade association or
The Risk Management Association (RMA),
can provide comparative data so you can learn what type of
gross margins the profit leaders in your industry achieve
and set appropriate gross margin goals. Get profit and loss
statements with columns that show your numbers in both
dollars and percentages. That way you can see changes in
gross profit in absolute terms, not just changes due to
sales increases or decreases. You should track your gross
margin on at least a monthly, if not weekly, basis so you
can take quick action.
2. Tune Up Your Product Mix
Once you have your costs in the right buckets, you have the
“high level” view of gross profits--your company’s overall
gross profit, which is made up of the gross profit of each
of the items you sold. This, in turn, adds up to the total
gross profit of each of your product lines. This adds up to
the gross profit in area, or department, of products or
services. While you can measure your historical gross profit
this way, ultimately the only way to really manage it going
forward is to drill down backwards:
Total Gross Margin
Gross Margin by Department
Gross Margin by Product (or Service) Line
Gross margin of each SKU (or Stock Unit) or Job
Breaking down your gross margins in this way can help you
identify which aspects of your business are helping you meet
your goals and which might be getting in the way. For
example, I once coached a jeweler who was a member of an
industry performance group. He was distressed about his low
gross margin percentage as compared to his group peers. He
was also proud of his large watch department and the number
of watches he carried in each product line. But when we took
a look at the gross margins of each of his watch lines, we
found that there were only a few that generated what he
considered an acceptable margin. And in each line, there
were even fewer styles in each watch line that sold on a
regular basis and produced a good margin. Although his
margins in his other departments were higher than the
group’s average, his low watch margins served to drag down
his company-wide gross margin. As a result, he trimmed his
watch department way back to only the top selling lines and
in those lines, only the top margin producing and selling
styles. As an extra bonus, he generated more cash from
carrying a lot less inventory.
To do this type of analysis, you’ll need a good accounting
system that can generate historical data that shows gross
margin by department, by product or service line and by SKU
(or job). A capable accounting professional should be able
to get you set up to do this.
3. Look at Pricing and Product Strategy
As we noted earlier, economic conditions have resulted in
downward price pressures that can make it very difficult to
raise prices, especially if you carry goods or deliver
services that are identical to everyone else’s. Customers
can and will shop the competition in town and on the web for
cheaper options. When you offer unique products and
services, it’s a lot harder for them to price compare. You
can’t be all things to all people. When thinking about
adjusting your mix, think about what your company, and your
company alone, can do particularly well.
Find other ways to add value to or customize your product or
service. For example, some community pharmacies offer home
delivery, a service that automatically coordinates
prescription refills, and custom compounded formulations
(with higher margins). Some retailers are creating more
custom designs and offering first dibs on new products.
Others offer other “add-on” products: warranties, cleaning,
or “tune-ups” as part of their selling price. Small wineries
are selling direct to market via wine clubs, thereby taking
back margin that previously went to distributors. All of
these strategies have helped other businesses, at the very
least, hold their prices, retain or even increase market
share, and at times increase prices. The result: higher
margins.
4. Discount With Purpose, Not from Habit
If you need to discount to stay alive, by all means do so.
But do it strategically by knowing how much more you’ll need
to sell at the lower price to make up for the discount.
Also, don’t make it too easy for your sales people to
automatically discount to make a sale: if you pay your sales
people on commission, base it on gross margin, not top line
sales, so that if they discount to make the sale, they’ll
feel the pain as well.
5. Buy Better and Smarter
Buy products with your target margin and your customers'
price points in mind. For example, your target margin is
50%, and your research shows that $200 is the average
selling price point at which your customers buy. Find
products that you can buy for $100 and that your customers
will think are a good value at that $200 price point. Also,
negotiate discounts for early payments or bulk purchases
from your vendors. Look for other sources that are more cost
effective.
One company examined their purchases and found that managers
frequently placed last minute orders without paying
attention to price, costing the company money. Once they
consistently centralized the purchasing function and
required purchase orders for payments (particularly with
primary vendors), it problem of extra costs associated with
rush orders was eliminated.
6. Introduce Counter-Cyclical Products
If you have a slow season, think about introducing
counter-cyclical products or services to your core business
to generate incremental profits and cash flow. One company
that sells floor based heating systems (with a traditional
slow summer sales season), introduced a de-icing product
that could be sold and installed during the summer. They
added $80,000 to their bottom line in the first year of the
new product
7. Take Action
A very wise person said that hope is not a strategy. Take
action when needed. Don’t let problems linger. If you made a
buying mistake, don’t hold on to the product. Take the hit
and get it out the door so you can generate cash to buy or
produce products that will sell.
8. Look Around You
Find out what the leaders in your industry are doing. As
long as they are not direct competitors, most are willing to
share ideas. Join a peer group that shares numbers, not just
war stories. I know many businesses that are alive and
flourishing even in today’s challenging times because of
ideas and insights they gained from such groups.
9. Think Outside the Box
Look outside your industry for ideas. We can all learn
lessons from how other industries and business models are
maneuvering through these times. The New York Times has an
excellent online series called “How I Saved My Company” that
features videos of business owners sharing how they got
their companies through the recession.
10. Nothing Ventured, Nothing Gained
Ships are safest in harbors, but that’s not where they
belong. Are you spending too much time idling in your safe
harbor? Sometimes you have to make strategic decisions that
are outside the prevailing wisdom. While many are cutting
back on advertising and marketing, now might be the right
time to increase your visibility. Invest in sales training.
Look at picking up some of the substantial talent and
experience that’s currently on the market.
Bottom line to increase your bottom line? Act with the
conviction that there are profit opportunities out there.
Don’t abandon your exit plans just yet. Think of this period
as an opportunity for more time to build company value,
develop a thought-out transition plan and mentor your
successor(s).
This article first appeared in
Redpoint's ChangeAbility
September 2010 newsletter.

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